Artisan Historic Contracting

Refund & Cancellation Policy – Artisan Historic Contracting

Restoration Services

Due to the nature of custom restoration work, refunds are generally not available once a service has been initiated. The only exception is if you have signed a contract and choose to cancel within 72 hours of signing, in accordance with federal and state consumer protection laws. After this 72-hour window, all service agreements are considered final and non-refundable.

Product Returns (Online Store)

Our return policy for physical products lasts 30 days from the date of delivery. If 30 days have passed, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• Receipt or proof of purchase is required.
• A 20% restocking fee

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Newspapers or magazines
• Intimate or sanitary products
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software
• Select health and personal care items

Partial Refunds May Be Granted (If Applicable)

• Books with visible signs of use
• Opened media (CDs, DVDs, software, vinyl, etc.)
• Items not in original condition or missing parts (not due to our error)
• Items returned more than 30 days after delivery

Refunds Process

Once your return is received and inspected, we will notify you via email regarding approval or rejection. If approved, your refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account.
2. Contact your credit card company (processing times may vary).
3. Contact your bank.

If you’ve done all of the above and still haven’t received your refund, please contact us at ArtisanRest@gmail

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at ArtisanRest@gmail and send your item to: P. O. Box 334 Riverside Ca. 92502.

Gifts

Due to the nature of custom restoration work, refunds are generally not available Shipping Returns

To return your product, mail it to: P. O. Box 334 Riverside Ca. 92502.

• You are responsible for the returning shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

For questions about refunds, returns, or cancellations, contact us at ArtisanRest@gmail.